I find myself in a perplexing situation as a landlord and am reaching out to seek advice from the community. During my background investigation of a prospective tenant, I uncovered a criminal history that raised concerns about their suitability as a renter. When confronted, the tenant vehemently denied the accuracy of the information, attributing it to false reporting by the RealPage screening company. He expressed intentions to contest the findings with the screening company, leaving me uncertain about the validity of the reported offenses. As someone who has always relied on accurate background checks, I'm now grappling with doubts about how to proceed. Some thoughts?
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My prospective tenant's criminal history was uncovered during my background investigation, which led me to believe that he might be a risky renter. He told me that the company was providing false information and that the offenses shown there were not his when I denied his application. He declared that he would contest the findings with the RealPage screening company. I don't know what to do or if I should trust him at this point. I continue to rely on that information because I have never encountered inaccurate reports. I came across this article, however, I'm not sure if the details it contains are true. Tell me, please, what has to be done in my situation? https://consumerattorneys.com/article/realpage-tenant-screening-report-errors